FREQUENTLY ASKED QUESTIONS

1.

When should I put my garbage and recycling out?

In the city limits – by 6:00am

In the county – the night before

2.

Do you pick up on holidays?

YES! Please put your garbage and recycling out the NIGHT BEFORE as we usually come early.

3.

How can I pay my bill?

You have 4 options for bill payment:

  1. You can mail your bill stub and check payable to Nooksack Valley Disposal, PO Box 267, Lynden WA 98264.

  2. You can call our office to pay with a credit or debit card (3% fee with $3 minimum) 360-354-3400.

  3. You can drop off a cash or check payment at our office 250 Birch Bay-Lynden Road during office hours.

  4. You can sign up for auto-pay which comes out of your checking account. The form is available on the front page of our website – print that form, fill it out, attach a voided check, and drop it off or mail it to our office. Or click here for link to form.

4.

What should I do if my pick-up is missed?

If you miss your garbage or recycling collection, you are welcome to bring it to our self-serve Transfer Station at 250 Birch Bay-Lynden Road. Otherwise, you can wait until your next scheduled pick-up day.

5.

What if I have extra garbage or recycling?

Garbage: Our automated trucks are only able to dump what fits inside our blue garbage totes, so if you have extra garbage, you are welcome to bring it to our Transfer Station at 250 Birch Bay-Lynden Road for an additional charge. If you are on a once-monthly or every-other-week county garbage schedule, you may put out your garbage cart on your “off-week,” and we will pick it up.

Recycling: Our recycle trucks and routes are designed to pick up commodities that fit into our recycle bins or other containers similar in size. For cardboard, we can pick up a 2’x3’x1’ stack curbside. If you have more recycling (but still just a “household” amount), you may bring it to the Transfer Station at no charge. If you have larger than “household” amounts, you may need to pay for the additional recycling.

6.

  • I’m a residential customer - can I cancel my recycle service?

Whatcom County ordinance requires that anyone who has residential garbage service must also have recycling service provided to them, whether or not the service is used. It is listed separately on your bill so the county knows we provide recycling, but there is no way to remove it from your charges. 

7.

  • How can I dispose of hazardous waste (paint, solvents, fluorescent light bulbs, etc.)?

We do not take anything liquid, toxic or hazardous. Please contact the Whatcom County Disposal of Toxics out by the Bellingham airport. If you have latex or water-based paint, you can add cat litter to make it a solid. Once it’s a solid, you may throw it away as garbage.

8.

I've lost my recycling bin. How can I obtain another?

All recycling bins are the property of Nooksack Valley Disposal & Recycling, Inc. If your bin has been lost or stolen, you may receive a new bin after paying a replacement fee. Please call our office at 360-354-3400 with additional questions concerning recycling bin replacement.

9.

How do I dispose of appliances?

You may bring your appliances to our self-service Transfer Station at 250 Birch Bay-Lynden Road. Refrigerators, freezers, air conditioners, water coolers (anything with Freon) are all $40 each. Stoves, ovens, washers, dryers, hot water tanks are all $10 each. Microwaves are $5 each. Dishwashers are mostly plastic and disposed of as garbage.

If you cannot transport an appliance to our location, you may call our office for information on our 354-JUNK service – either 360-354-3400 or 360-354-JUNK.

10.

Can I recycle scrap metal?

Yes! You can drop off scrap metal at our self-service transfer station located at 250 Birch Bay - Lynden Road Monday - Friday 8:00 AM - 4:00 PM and Saturday 9:00 AM - 12:00 PM. If you require a roll-off container (25yd box) due to a large quantity of scrap metal, please call our office at 360-354-3400.

11.

I have questions about my bill? Who can I talk to?

Please call our office for any billing questions at 360-354-3400. Our business office is open Mon-Fri 8am – 4pm.

12.

What are your hours?

Business office is Monday–Friday, 8am–4pm

Transfer Station is self-serve Monday–Friday 8am–4pm & Saturday 9am–12pm